Our commitments

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The commitments :

Our Tourist information Centre is listed as category 1 (part of the FNOTSI [French National Federation of Tourist Information Centres] network)

As a result, this means that we undertake to:

>> Provide you with a reception area and an easily-accessible information area.
>> Make your requests easier.
>> Provide furniture so you can sit down.
>> Give you free-of-charge information on the local tourism offers.
>> Display and broadcast our opening times inat least two foreign languages
>> Offer free Wi-Fi access.
>> Be open at least 305 days a year, including Saturdays and Sundays in the tourist season or event periods.
>> Answer your letters all year round.
>> Providea constant reception service by staff who speak at least two foreign languages.
>> Supply tourist maps, plans and guides in paper format.
>> Give you access to our dedicated trilingual websitesuitable for viewing using onboard media.
>> Also distribute tourist information in paper format, translated into at least two foreign languages and relating to:

  • all classified tourist accommodation, detailing as a minimum the name of the establishment, the
    postal address, e-mail and website addresses, telephone numbers and classification grade ;
  • monuments and tourist sites, whether cultural, natural or for leisure, including where possible the rates for use, opening times and seasons, the website, telephone and address details;
  • – events and activities;
  • emergency telephone numbers.

>> Update our tourist information annually.
>> Display the emergency telephone numbers outside.
>> Present the entire offer qualified for our sphere of operation, for all customers.
>> Allow you to check the availability of classified accommodation.
>> Process your complaints and measure your satisfaction.
>> Offer a tourist information service integrating new information and communication technologies(social media, mobile phone, geolocalization, etc.).
>> Comply with the requirements of the Qualité Tourisme [Tourism Quality] label
>> Make a trip advisor available to you.
>> Guarantee the reliability and accuracy of the informationabout the local tourist offer


Download our commitments :

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